Shipping & Delivery

Alaska, Hawaii, P.O .Boxes, APO/FPO & International Deliveries

Alaska & Hawaii

Orders shipped to Alaska/Hawaii are charged actual freight based on the weight of the order and method of shipping. Due to the chemical content or manufacturer restrictions, certain items cannot be shipped. Please contact our customer service department so we can review your order and quote the actual freight. Call 1.800.333.9499 or email your cart to sales@msquarebeauty.com, click here. Customers will also be notified of exact shipping charges, all of which must be approved by the customer within 5 business days.

PO Boxes, APO/FPO & International Deliveries

No – at this time we are unable to ship to P.O. Boxes, APO/FPO addresses, and most international addresses. If you are outside of the United States, please contact us at support@msquarebeauty.com to determine whether we can process your order.

Changes to This Agreement

All orders in by 2pm EST Monday - Friday are shipped out from the msquare Distribution Center on the same business day. All orders will receive an e-mail confirmation when the orders are shipped. Orders placed on weekends or holidays will be shipped the next business day.

Delivery times maybe delayed based on the holiday schedule.

Change of Address

To change or add multiple addresses, log in under My Account and go to Manage My Addresses. You can change your billing address, designate a default shipping address and add multiple addresses to keep on file.

You can also change your billing and shipping address while you are placing an order on the address confirmation screen. Just click (change) next to your billing or shipping address to designate a default address that you already have on file or add a new address to your profile.

First Time Orders

In order to place your first order, we must verify your cosmetology license, business license, sales tax ID, beauty school student enrollment or apprenticeship status. This verification process could delay your order. Need help to look up your license number? Speed up the verification process by emailing a photo of your business license, sales tax ID or student id to: support@msquarebeauty.com

Orders will not be processed until the verification process is complete. We reserve the right to terminate any transactions if inaccurate information is provided.

If your first order is shipping to a residential address and is over $2.99, we will require a signature. Once your package ships and is scanned by UPS, you will receive an email with your tracking and delivery information.

Note: For Residential Address, user must check Signature during checkout.If not Msquarebeauty shall not be responsible if the shipment is lost during the time of delivery

Refused/Undelivered Orders

Customer is responsible for all insurance, residential and freight charges on the order. After second refusal/undeliverable order the customer must pay a $25.00 penalty in addition to all incurred charges.

"No-Hassle" Returns

Returns/Exchanges

Returns/Exchanges of unwanted merchandise require a Return Authorization, within 30 days of purchase. We offer return shipping at no cost and will send a free Return Label to you. Please allow 48 business hours for Return Labels to be issued. Return Authorizations expire in 30 days after a label is issued.

All merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. Refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within (5) five business days.

*Shipping, insurance, additional fees and promotional coupons are not included in the refund amount. Special orders cannot be returned. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.

Damaged, Defective, Mis-Shipped

Msquare Beauty Supply will replace/refund any item(s) that are damaged in transit, defective upon receipt or mis-shipped. Carefully examine your order and report any issues within (7) seven days of receipt. Please report freight damage within 48 hours.

Returns After 30 days

Items returned after 30 days are subject to a 15% re-stocking fee. The customer is responsible for the return shipping charges. For defective merchandise, a Manufacturer’s Warranty may apply. Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.

Msquare Beauty Supply has one of the best return policies in the industry, our 30-day No Risk Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your item(s)*

To authorize a return, call & email support@msquarebeauty.com