No-Hassle Returns
Msquare Beauty Supply has one of the best return policies in the industry, our 30-day No Risk Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your item(s)*
Returns/Exchanges
Returns/Exchanges of unwanted merchandise require a Return Authorization, within 30 days of purchase. We offer return shipping at no cost and will send a free Return Label to you. Please allow 48 business hours for Return Labels to be issued. Return Authorizations expire in 30 days after a label is issued.
All merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. Refunds will be issued using the original method of payment. Upon receipt of returned merchandise, refunds will be issued within (5) five business days.
*Shipping, insurance, additional fees and promotional coupons are not included in the refund amount. Special orders cannot be returned. Salon equipment/furniture is subject to a 20% re-stocking fee and the customer is responsible for the return shipping charges. Final sale items cannot be returned, exchanged or refunded.
Damaged, Defective, Mis-Shipped
Msquare Beauty Supply will replace/refund any item(s) that are damaged in transit, defective upon receipt or mis-shipped. Carefully examine your order and report any issues within (7) seven days of receipt. Please report freight damage within 48 hours.
Returns After 30 days
Items returned after 30 days are subject to a 15% re-stocking fee. The customer is responsible for the return shipping charges. For defective merchandise, a Manufacturer’s Warranty may apply. Unauthorized returns will not be accepted, a refund will not be issued and the merchandise will not be returned.
We want you to be totally satisfied with your purchase. Please see our Return It policy below for information on how to return your items.
Item purchased online
Most items, except those listed below, purchased on sallybeauty.com may be returned to our sallybeauty.com fulfillment center or to your local Sally Beauty Store. In general, your return should meet these guidelines:
Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement.
In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions.
Credit will always be issued to the same method of payment for which they were paid for.
Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
Please include the packing list that came with your order in your return packaging or when you visit the store.
To start the Return Process, click the button at the top of the page.
If you need further assistance, please call or email support@msquarebeauty.com